Terms of Service

Last updated: May 13, 2026

Overview

Welcome to Luma House.

Luma House is operated by Luma House Co LLC. Throughout this website, the terms “we,” “us,” and “our” refer to Luma House and Luma House Co LLC.

Luma House operates this online store and website to provide customers with access to home lighting, home decor, and related home furnishing products. Our store is powered by Shopify, which helps us provide our website, checkout, payment processing, order management, and other ecommerce services.

These Terms of Service, together with any policies referenced on our website, explain the rules and conditions that apply when you visit our website, use our services, or purchase products from us.

By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have given consent for any minor dependents to use this website under your supervision.

You agree not to use our products, website, or services for any unlawful or unauthorized purpose. You also agree not to violate any applicable laws, rules, or regulations while using our website.

2. Account and Customer Information

To place an order or use certain features of our website, you may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment details.

You agree that all information you provide is accurate, current, and complete. You are responsible for keeping your account information and login credentials secure. We are not responsible for any loss or damage resulting from your failure to protect your account information.

3. Our Products

Luma House sells home lighting, home decor, and related home furnishing products.

We make every effort to display our products as accurately as possible. However, product colors, finishes, sizes, and appearance may vary slightly due to lighting, screen settings, device displays, manufacturer variations, or product updates.

We do not guarantee that the appearance of a product on your screen will exactly match the product you receive. Product descriptions, pricing, availability, and images may be updated or changed at any time without notice.

We reserve the right to discontinue any product, limit product quantities, or refuse service to any person, geographic region, or jurisdiction at our discretion.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected product or products. Your order is not accepted until payment is processed and we confirm the order.

We reserve the right to accept, decline, cancel, or modify an order for any reason, including suspected fraud, product availability, pricing errors, shipping restrictions, or incorrect customer information.

Please review your order carefully before submitting it. Once an order has been processed or fulfilled, we may not be able to cancel or change it.

If we cancel or make changes to your order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.

5. Pricing and Billing

All prices are listed in U.S. dollars unless otherwise stated.

Prices, discounts, promotions, and product availability are subject to change at any time without notice. The price charged for an item will be the price shown at the time your order is placed, unless there is an error.

You agree to provide current, complete, and accurate billing and payment information for all purchases. You also confirm that you are authorized to use the payment method provided.

We reserve the right to correct pricing errors, cancel orders affected by errors, and update inaccurate information at any time.

6. Shipping and Delivery

Luma House currently ships orders within the United States only. At this time, we do not offer international shipping.

Shipping times are estimates and are not guaranteed. Delivery may be affected by product availability, fulfillment timelines, carrier delays, weather, holidays, incorrect shipping information, or other circumstances outside our control.

Once your order ships, you will receive tracking information when available. Tracking updates may take up to 48 hours to become active after shipment confirmation.

For more details, please review our Shipping Policy.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

To request a return, you must contact us first and receive approval before sending an item back. Items returned without prior approval may not be accepted.

Refund eligibility may depend on the condition of the item, whether it is unused and in its original packaging, the reason for return, and whether the return is requested within the allowed return period.

8. Product Use and Installation

Some of our products, including lighting products, may require proper handling, assembly, or installation.

Customers are responsible for reviewing product details, measurements, and installation requirements before purchasing. Where applicable, lighting products should be installed safely and in accordance with all instructions, warnings, building codes, electrical codes, and professional recommendations.

Luma House is not responsible for damage, injury, installation issues, or improper use caused by incorrect handling, assembly, installation, modification, or misuse of a product.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, videos, design elements, and website layout, is owned by Luma House, Luma House Co LLC, our suppliers, service providers, licensors, or other content owners.

You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any part of our website or content without our prior written permission.

The Luma House name, branding, logos, designs, and related marks may not be used without our written consent.

10. Third-Party Tools and Services

Our website may include access to third-party tools, apps, payment providers, shipping services, marketing platforms, or other services.

These third-party services may have their own terms, policies, and privacy practices. We are not responsible for the actions, content, security, availability, or policies of third-party providers.

Your use of third-party tools or services is at your own discretion and risk.

11. Third-Party Links

Our website may include links to third-party websites or platforms. These links are provided for convenience only.

We are not responsible for reviewing or evaluating third-party websites, and we do not guarantee the accuracy, safety, reliability, or privacy practices of those websites.

If you access a third-party website, you should review its terms and privacy policy before using it or providing personal information.

12. Relationship With Shopify

Luma House is powered by Shopify. Shopify helps provide the ecommerce platform that allows us to sell our products and services to you.

However, any purchases made through our store are transactions directly between you and Luma House / Luma House Co LLC. Shopify is not responsible for any products, sales, orders, injuries, losses, damages, returns, refunds, or customer service issues related to purchases from our store.

By using our website, you acknowledge that Shopify is not responsible for any aspect of your purchase from Luma House.

13. Privacy Policy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, share, and protect personal information. Because our store is powered by Shopify, certain personal information may also be collected and processed by Shopify and related service providers.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

14. Customer Feedback, Reviews, and Submissions

If you submit reviews, comments, suggestions, photos, ideas, or other feedback to us, you grant us the right to use, reproduce, publish, display, edit, and share that content for business, marketing, website, customer service, or promotional purposes.

You agree that any feedback or content you provide will not violate the rights of another person or business, contain false or misleading information, include unlawful or offensive content, or contain viruses or harmful code.

We may monitor, edit, or remove customer submissions at our discretion.

15. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping times, availability, or other details.

We reserve the right to correct errors, update information, cancel orders, or change product details at any time without prior notice, including after an order has been submitted.

16. Prohibited Uses

You may not use our website or services:

• For unlawful, fraudulent, abusive, or harmful purposes

• To violate any applicable laws or regulations

• To infringe on our intellectual property rights or the rights of others

• To submit false, misleading, or inaccurate information

• To upload or transmit viruses, malware, or harmful code

• To spam, phish, scrape, crawl, or collect data without permission

• To interfere with the security or operation of our website

• To harass, abuse, defame, threaten, or harm others

• To impersonate another person or entity

• To resell or exploit our website or services without authorization

We reserve the right to suspend or terminate access to our website or services if we believe these terms have been violated.

17. Disclaimer of Warranties

Our website, services, and products are provided on an “as is” and “as available” basis, unless otherwise expressly stated.

We do not guarantee that our website will be uninterrupted, secure, error-free, or always available. We do not guarantee that any product will meet every expectation, and product results or appearance may vary.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow certain warranty exclusions, so some of these limitations may not apply to you.

18. Limitation of Liability

To the fullest extent permitted by law, Luma House, Luma House Co LLC, our owners, employees, contractors, affiliates, suppliers, service providers, and licensors will not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, services, or products.

This includes, but is not limited to, damages related to lost profits, lost revenue, lost data, replacement costs, product use, shipping delays, website errors, or reliance on information provided through our website.

19. Indemnification

You agree to indemnify, defend, and hold harmless Luma House, Luma House Co LLC, Shopify, and our owners, employees, contractors, affiliates, suppliers, service providers, and licensors from any claim, demand, loss, liability, or expense, including reasonable attorney fees, arising from:

• Your breach of these Terms of Service

• Your violation of any law or regulation

• Your violation of the rights of another person or business

• Your misuse of our website, services, or products

20. Termination

We may terminate or suspend your access to our website or services at any time if we believe you have violated these Terms of Service or used our website in a harmful, unlawful, or inappropriate way.

Any obligations or liabilities incurred before termination will survive termination.

21. Severability

If any part of these Terms of Service is found to be unlawful, void, or unenforceable, that portion will be enforced to the fullest extent permitted by law, and the remaining portions will remain valid and enforceable.

22. Entire Agreement

These Terms of Service, together with our posted policies, make up the entire agreement between you and Luma House regarding your use of our website and services.

Our failure to enforce any part of these terms does not mean we waive the right to enforce it later.

23. Governing Law

These Terms of Service are governed by the laws of the state where Luma House Co LLC is registered and/or headquartered, unless otherwise required by applicable law.

Any disputes related to these Terms of Service, our website, or our services will be handled in the appropriate courts located in that jurisdiction.

24. Changes to These Terms

We may update or change these Terms of Service at any time by posting the updated version on this page.

It is your responsibility to review these Terms periodically. Your continued use of our website after changes are posted means you accept the updated Terms of Service.

25. Contact Information

For questions about these Terms of Service, please contact us:

Store Name: Luma House
Company Name: Luma House Co LLC
Company Address: 2203 Cedar Branch Dr. Austin TX 78727
Email: info@lumahousecollection.com
Phone: (512) 200-2496
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CST

We aim to respond to customer inquiries within 1–2 business days.