Refund policy

RETURNS & REFUNDS

60-day returns
You have 60 days from the date of delivery to request a return.

Approval is required first
Email info@lumahousecollection.com with your order number and a
photo of the item in its packaging. We'll send return instructions
and an authorisation number. Items sent back without prior
approval cannot be accepted and will be returned to you at your
expense.

Condition of returned items
Items must be unused, uninstalled, and in their original packaging
with all parts, fittings, manuals and accessories included.

Fixtures that have been wired in, mounted, or that show any signs
of installation cannot be returned. This is both a safety
requirement and a practical one — an installed fixture cannot be
resold.

Changed your mind
Return shipping is your responsibility, and we recommend a tracked
service. We're not able to refund items that don't arrive. Your
refund is issued once the item reaches us and passes inspection.

If something is wrong with your order
If your item arrives damaged, defective, or isn't what you
ordered, we cover everything — return shipping and a full refund
or replacement, your choice. Please report it within 7 days of
delivery with photos of the item and the packaging.

Not returnable
- Items that have been installed or wired in
- Items returned without original packaging or missing parts
- Items damaged through misuse or improper installation
- Final sale items and gift cards

Refunds
Approved refunds are issued to the original payment method within
10 business days of the item arriving and passing inspection. Your
bank may take a few days more to post it.

 

Contact Information

For any questions about returns, refunds, or order issues, please contact us:

Store Name: Luma House
Company Name: Luma House Co LLC
Email: info@lumahousecollection.com
Phone: (512) 200-2496
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CST

We aim to respond to customer inquiries as quickly as possible, usually within a few hours during business hours.