Payment Policy

Luma House is operated by Luma House Co LLC.

At Luma House, we are committed to providing a safe, secure, and convenient checkout experience for our customers.

Secure Checkout

Our website uses SSL encryption technology to help protect your personal and payment information during checkout. SSL encryption helps secure sensitive information such as your name, billing address, shipping address, and payment details while your order is being processed.

You can confirm that you are using a secure checkout by looking for “https://” in your browser’s address bar or a lock icon near the website address.

Accepted Payment Methods

We accept major payment methods available through our secure checkout, including:

• Visa
• Mastercard
  
• Discover
• Apple Pay
• Google Pay
• Shop Pay
• Other payment methods shown at checkout

Available payment options may vary depending on your device, location, and the payment methods enabled at checkout.

Currency

All prices on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Payment Authorization

When you place an order, your payment method will be authorized and charged at checkout. Your order will not be processed until payment has been successfully completed.

If your payment is declined, your order may not be completed. Please check your payment details or contact your bank or payment provider for assistance.

Payment Security

Payments are processed through secure third-party payment providers, such as Shopify Payments or other approved payment processors. Luma House does not store your full credit card or debit card number.

After a purchase is completed, we may only be able to view limited payment details, such as your billing information, shipping information, order details, payment status, and the last four digits of your card when applicable.

Order Review and Fraud Prevention

For the safety of our customers and our business, some orders may be subject to additional review. We reserve the right to cancel or refuse any order if we suspect fraud, unauthorized activity, incorrect payment information, or a violation of our policies.

If additional verification is needed, we may contact you using the email address or phone number provided at checkout.

Privacy

We respect your privacy and do not sell your personal information. For more information about how your personal information is collected, used, and protected, please review our Privacy Policy.

Contact Information

For questions about payments, billing, or checkout issues, please contact us:

Store Name: Luma House
Company Name: Luma House Co LLC
Email: info@lumahousecollection.com
Phone: (512) 200-2496
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CST

We aim to respond to customer inquiries within 1–2 business days.